Software Tech Enterprises

  • Unified Communications Architect

    Job Locations US-MD-Baltimore
    Posted Date 8 months ago(8/17/2017 10:18 AM)
    # of Openings
    Information Technology
  • Overview

    Software Tech Enterprises, Inc. is looking for a Unified Communications (UC) Architect to support full lifecycle design and implementation of an enterprise level UC solution. Responsibilities include requirements analysis, concept of operations development, system design and system implementation. Resource will lead technical team in development of a viable UC solution, which will address customer requirements, integrate with exiisting UC and contact center products, and provide innovative efficient ideas and approaches for development of an on premise UC solution.


    The candidate will be extremely detail oriented, have excellent prioritization skills, very strong written and verbal communications skills and wide range of technical knowledge about the challenges unique to the engineering and deployment of technologies they are responsible for. It will be particularly critical that the person has demonstrated the ability to create and articulate a firm-wide strategy at scale for industry leading products in the Unified Communications realm, creating an inclusive and coherent strategy that will allow our client to benefit from the latest in technical innovation in this space.


    Responsible for providing architectural and technical expertise in Collaboration/Unified Communications and Unified Contact Center technologies.


    Develop, design, implement and troubleshoot innovative solutions by leveraging his/her understanding of the customer's business requirements and Cisco Collaboration technologies.


    Provide consultative approach to understanding the customer business and technical requirements within architectural domain.


    Expert level knowledge in Unified Communication technologies (such as CUCM, CUC, CER, Jabber/Presence, Dial Plan, SIP Trunking, SME, UCCX, Gateways, Virtualization, Microsoft Skype, Skype for Business). 


    Large-scale Unified Communications design skills. 


    Experience in Professional Services planning, designing, implementation and high-level support. • In-depth knowledge in operations, management, availability and capacity planning of Cisco Contact Center Collaboration solutions


    Existing experience of telephony PBX environments. Understanding of dial plan schemes, trunking, reporting of usage and capacity metrics.


    Experience in adapting various systems and customer environments to converged technologies.


    Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement (i.e. QoS).


    Develop integrated monitoring solutions, correlating cross-platform events.


    Good understanding of Network technologies and their relationship with the Unified Communication solutions.




    10+ years of experience in Information Technology, with an emphasis on Unified Communications and it’s interoperability with blended technologies such as Cisco and Microsoft UC offerings. Experience will include designing, architecting, implementing, installing and configuring complex UC solutions.


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